Shipping policy

Shipping Policy

Effective Date: [26th June 2026]

Thank you for shopping with Junior Strides. We aim to deliver your child’s footwear safely and efficiently throughout Pakistan.

1. Order Processing

Orders are normally processed within 1–2 business days after they are placed and confirmed.

Orders received on Sundays, public holidays or during promotional periods may require additional processing time.

For Cash on Delivery orders, Junior Strides may contact the customer by telephone, SMS or WhatsApp to confirm the order before dispatch.

2. Delivery Areas

Junior Strides currently delivers to cities and serviceable locations across Pakistan.

Delivery may not be available in certain remote or restricted areas. If our courier partner cannot deliver to your location, our customer support team will contact you.

3. Estimated Delivery Time

Estimated delivery times are:

  • Major cities: 3–5 business days

  • Other cities and towns: 5–7 business days

  • Remote areas: 5–10 business days

Delivery times are estimates and may vary depending on the customer’s location, courier operations, public holidays, weather conditions, road closures or other circumstances beyond our control.

4. Shipping Charges

Shipping charges are calculated according to the delivery location, order value and any ongoing promotion.

The applicable shipping charge will be displayed at checkout before the order is completed.

Junior Strides may offer free shipping during selected campaigns or on orders above a specified amount. Any free-shipping conditions will be clearly mentioned on the website.

5. Payment Methods

Available payment methods may include:

  • Cash on Delivery

  • Bank transfer

  • Online payment methods displayed at checkout

Cash on Delivery availability may depend on the customer’s location and order value.

6. Order Confirmation

Customers are responsible for providing accurate information, including:

  • Customer name

  • Complete delivery address

  • Active mobile number

  • City and area

  • Correct shoe size and product selection

Junior Strides will not be responsible for delivery delays caused by incomplete or incorrect customer information.

7. Order Tracking

Once an order has been dispatched, tracking information may be shared through SMS, email or WhatsApp.

Customers may also contact Junior Strides customer support for assistance with their delivery status.

8. Changing the Delivery Address

Customers should contact us immediately if they need to change their delivery address.

The address can only be changed before the order has been dispatched. Once the parcel has been handed over to the courier, we may not be able to modify the delivery details.

9. Delivery Attempts

The courier may contact the customer before attempting delivery. Customers should keep their mobile number active and ensure that someone is available to receive the parcel.

If the customer is unavailable, the courier may make another delivery attempt according to its operating procedure.

Orders that are repeatedly refused or remain undelivered may be returned to Junior Strides. Additional delivery charges may apply if the customer requests re-dispatch.

10. Delayed Orders

Although we try to deliver every order within the estimated timeframe, delays may occur because of:

  • Public holidays

  • Severe weather

  • Courier service disruptions

  • Road closures

  • Security restrictions

  • Incorrect customer information

  • High order volumes

  • Remote delivery locations

Customers experiencing an unusual delay should contact our support team with their order number.

11. Damaged or Incorrect Parcels

Customers should inspect the parcel after receiving it.

If the product is damaged, defective or different from the item ordered, the customer should contact Junior Strides within 48 hours of delivery.

Please provide:

  • Order number

  • Customer name

  • Clear photographs or video of the parcel

  • Photographs of the received product

  • A description of the issue

Claims reported after the stated period may be difficult to verify.

12. Size Exchanges and Returns

Shipping charges relating to size exchanges, returns or replacement products will be handled according to the Junior Strides Return and Exchange Policy.

Customers are encouraged to review the size guide or contact our WhatsApp support team before ordering.

13. Refused Orders

Customers should only place an order when they intend to receive it.

Junior Strides reserves the right to limit Cash on Delivery services for customers who repeatedly refuse confirmed orders or provide incorrect delivery information.

14. Contact Us

For delivery assistance, please contact us:

WhatsApp: 0323-1322333
Telephone: 021-12132434
Email: juniorstrides@gmail.com
Support Hours: Available from 9:00am to 9:00pm

Please include your order number when contacting customer support.